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Privacy Policy — Active Building Approvals Pty Ltd

Last updated: 09/01/2026

Business name: Active Building Approvals Pty Ltd

ABN/ACN: 21 657 105 907

Address: 22/247 Bayview Street, Hollywell, QLD

Phone: 1300 057 032

Email (Privacy Contact): support@activeba.com.au]

1) Purpose of this policy

Active Building Approvals Pty Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, hold, use, disclose and protect personal information in connection with our building approval and certification services.

This policy is designed to be consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply. 

(Note: some small businesses may be exempt in certain situations, but many still choose to follow the APPs as best practice.) 

2) What personal information we collect

The types of personal information we may collect include:

  • Identity and contact details (e.g., name, email, phone number)

  • Address and property details (e.g., site address, suburb, lot/plan)

  • Customer/account and communication details (e.g., enquiry records, emails, call notes)

  • Project details (e.g., plans, specifications, approvals history, inspection records, photos of works)

  • Payment-related information (e.g., invoice and transaction references) (we generally do not store full card details)

We generally do not collect sensitive information (as defined by law). If we ever need it (rare), we will only collect it where lawful and necessary.

3) How we collect personal information

We may collect personal information:

  • Directly from you (phone, email, website forms, in-person, online meetings)

  • From your authorised representatives (e.g., builder, architect, designer, engineer)

  • From publicly available sources or relevant authorities where permitted (e.g., council portals, land/title information)

  • Through our website and digital tools (see “Cookies & analytics”)

4) Why we collect, hold and use personal information

We collect, hold and use personal information to:

  • Provide quotes, advice, building approval and certification services

  • Manage client relationships, communications, and service delivery

  • Prepare and lodge applications, requests and documentation with councils/authorities

  • Conduct inspections and maintain compliance records

  • Issue invoices, process payments, and manage accounts

  • Improve our services, internal processes, and customer experience

  • Meet legal, regulatory, audit, insurance, and record-keeping obligations

5) Disclosure of personal information (who we share it with)

We may disclose personal information to third parties where needed to deliver our services, including:

  • Local councils and relevant government agencies

  • Other building industry professionals engaged on your project (e.g., engineers, surveyors, designers/drafters, energy assessors, testing services)

  • Our contractors and professional advisers (e.g., legal, accounting, insurers)

  • Service providers that help us run our business (e.g., IT support, cloud services, CRM, document storage, email services)

  • Payment processors and financial institutions (for billing/payment processing)

We only share what is reasonably necessary for the purpose.

6) Overseas disclosure

We try to use reputable providers and keep data in Australia where practical. Some technology providers (e.g., cloud/email/analytics tools) may store or process data outside Australia.

If we disclose personal information overseas, we take reasonable steps to ensure it is handled in a way consistent with Australian privacy expectations.

7) Marketing and communications

We may send you service updates and business communications related to your enquiry or engagement. We may also send marketing messages where permitted by law. You can opt out at any time by using the unsubscribe link (if provided) or by contacting us.

8) Cookies, analytics and website tracking

Our website may use cookies and similar technologies to:

  • Operate the website

  • Understand website traffic and usage patterns

  • Improve our marketing and customer experience

These tools may collect information such as your device type, browser type, pages visited, and approximate location. You can control cookies through your browser settings.

9) Storage and security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This may include:

  • Access controls and role-based permissions

  • Secure cloud storage and account protections

  • Staff confidentiality and training practices

  • Secure disposal or de-identification when no longer required

10) Data breaches

If the Privacy Act applies to us and an eligible data breach occurs (one that is likely to result in serious harm), we will take steps consistent with the Notifiable Data Breaches (NDB) scheme, which may include notifying affected individuals and the OAIC. 

11) Accessing and correcting your information

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, out-of-date, incomplete, irrelevant or misleading. We will respond within a reasonable time and may need to verify your identity before providing access.

12) Complaints

If you have a privacy concern or complaint, please contact our Privacy Contact using the details above. We will acknowledge your complaint and work with you to resolve it.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). 

13) Changes to this policy

We may update this Privacy Policy from time to time by publishing the updated version on our website. The “Last updated” date will change accordingly.